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Atola Insight

All-in-one hard drive data recovery system

	General Information
	Supported Drives
	DiskSense Units
	Pricing

Features

	Disk Diagnostics
	Disk Duplication
	Selective Head Imaging
	File Recovery
	Firmware Recovery
	Password Removal
	Disk Utilities
	Case Management

Information

	Video tutorials
	FAQ
	Version log

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Home/Products/Insight

Case Management

Simple, reliable case management from start to finish

Proper case management is vital to success in data recovery. Without complete, accurate records, a recovery technician is not able to properly diagnose a hard drive or determine how to best move forward with a case. The Atola Insight tracks every action that has been performed during a case. All reports, firmware files, notes and logs related to a case are automatically saved and can easily be retrieved at any time. The Atola Insight offers the most highly developed and user-friendly case management system of any data recovery solution on the market.

Click here to skip to this section’s FAQ at the bottom of the page

Every hard drive is recognized upon connection

When a user connects a hard drive to the Atola Insight, it searches its case management archives for any past cases that have been associated with that hard drive. If past cases are found, the user can choose to re-open any of those cases or open a new case. If a case is re-opened, new case data will be added seamlessly with dates reflecting all recorded data.

Record all case data without stopping to take notes

The Atola Insight’s case management system automatically stores all case data and history, allowing the operator to focus completely on the recovery case. This system eliminates the need for operators to stop for manual notes or click a “save” button at any point during the recovery process. Data and history files can be stored in any folder on the host computer or an attached network/device.

Keep the entire case history at your finger tips

All reports, firmware files, notes and logs related to a case are automatically saved and can easily be retrieved at any time.

Recall any case quickly and easily

Any past data recovery case can be pulled from the Atola Insight quickly and easily at any time. Just search the case management archives by case #, hard drive model, or hard drive serial #. After a case is selected, the operator can continue work on it or add notes.

Frequently Asked Questions

Click questions to expand text

When a case is being continued, how can I tell which technician worked on the hard drive?
In situations where different technicians are working on a single case, we recommend adding a note in the case history of who worked on each phase. In future versions of Atola Insight, the note will be added automatically.

Can the user add notes to the case history after a case is closed?
Yes. This can be done quickly and easily by opening the case history and clicking "Add note".

Can 2 hard drives share 1 case number if they are related (example: 2 hard drives from an array)?
Not at this time. Each case number can only be dedicated to a single hard drive. However, a note can be made in each case history explaining any connection to other cases. For example, “this hard drive is from the same array as case 8XB9906” or, “customer name: Jesse Foox.” This would allow the user to run a key word search to examine similarities between cases.